TESTIMONIALS

TESTIMONIALS

Division President“Sodexo USA”
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One of the risks for any company is that when things are going well and no one is complaining, it's too easy to allow yourself to get focused on something else. This type of client intervention refocuses us back on clients. That is the absolute best thing you can have happen in the marketplace… because they will help you sell new clients.
Joseph Vales“Cuppa Joe”
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This process has caught the attention of several major firms in the outsourcing industry. In this age, the idea of a process or system that results in clients who continue for years and years is captivating.
Lisa Galanti“Executive Vice President and Managing Director Fitzgerald & CO, an IPG company”
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We were Tenacity's first client. For over twenty-five years their processes have allowed us to gain insights into our client's expectations and perceptions that we wouldn't have gotten otherwise. We consider them an invaluable resource and intend to remain a client for life.
Phil Blair“Manpower”
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As an added note -- in my close to 30 years of business leadership, I have been involved with many customer retention initiatives. This is, without doubt, not only the best, but quite literally the only effective end to end approach I have ever seen.
Emdeon“E.V.P. & Chief Marketing Officer”
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The client retention process forms the bedrock of our account management process. It’s been a critical component in establishing a culture puts customers first and has resulted in the industry’s best customer retention rate.
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Case studies

Case Study-1

Our Partner

A 750 - client based nationwide provider of  healthcare solutions

Opportunity

82% Retention Rate &12% Margin Churn

Our Process

Implemented

Clients for Life® retention process PostMortem® Audits FreshEyes® Review Team Account Retention Plansm Training & Education Account Planning

The Results

Improved retention rate to

97 %

and  Margin churn to

3 %

in 1 ½ years

Case Study-2

Our Partner

A major Contract Sales Organization was losing significant revenue and contracts

Opportunity

12% Annual Revenue
Churn

Our Process

Implemented

Clients for Life® retention process PostMortem® Audits FreshEyes® Reviews Training Sales & Ops teams Creation of Formalized Standard Operating Procedures

The Results

Generated incremental revenue of

$ 307 M

Case Study-3

Our Partner

A midsize Pharmacy Benefits Provider with over 10,000 clients

Opportunity

9% Annual Customer Retention Churn

Our Process

Implemented

Alerted by concerning feedback in FreshEyes® Reviews
The VP of Account Management reached out to once again formalize Clients for Life®
Tenacity® reengaged the sales and operation team at every level to stabilize and reduce losses

The Results

99.1 %
Customer
Retention
PROTECTING YOUR REVENUE & PROFIT

For 35+ Years

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