A 750 - client based nationwide provider of healthcare solutions
82% Retention Rate &12% Margin Churn
Clients for Life® retention process PostMortem® Audits FreshEyes® Review Team Account Retention Plansm Training & Education Account Planning
Improved retention rate to
and Margin churn to
in 1 ½ years
A major Contract Sales Organization was losing significant revenue and contracts
12% Annual
Revenue
Churn
Clients for Life® retention process PostMortem® Audits FreshEyes® Reviews Training Sales & Ops teams Creation of Formalized Standard Operating Procedures
Generated incremental revenue of
A midsize Pharmacy Benefits Provider with over 10,000 clients
9% Annual Customer Retention Churn
Alerted by concerning feedback in FreshEyes® Reviews
The VP of Account Management reached out to once again formalize Clients for Life®
Tenacity® reengaged the sales and operation team at every level to stabilize and reduce losses