Who We Are

Expectation Meeting

Years of providing Value to Partners
0
In protected revenue for our client partners
$ 0 B++
Unique Solutions tailored to meet your specific expectations
0
Countries
0
Published books
0
Retaining the Clients you worked so hard to acquire
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Why Invest in Client Retention?

2 %

Increase in customer retention impacts

PROFIT

The Same As Cutting Cost By

10 %

(Forbes)

80 %

Of companies believe that they deliver superior client experience, but only

8 %
Of their clients agree with them

(Bain & Co)

96 %
Of dissatisfied customers don’t complain-They just walk-away and you’ll never know why

(Invesp)

5 X

More cost to successfully attract a new client versus keeping an existing client

(LCE Research)

5 %
increase in retention =
25 %

increase in profitability

(Harvard Business School)

Who We Are

Organization Changes Management

Expection Meeting

Expectation Meeting

Years of providing Value to Partners
0
years of calculative experience
0
Countries
0
Published books
0
In Protected Revenue
$ 0 B++

Account Planning

Right Client Right Trems

Relevant Value

Transition Lite

Revelation X

Web of Infiuence

Where We Have Delivered

Global diversified services management firm, reported at an annual meeting of their shareholders that the implementation of Clients for Life®  had yielded a

profit increase >

$100M

A large healthcare system began their relationship with Tenacity® Inc. with an average annual retention rate of 89% and has reached a level of

Retention Rate

97.2%

25:1

After implementing Clients for Life®, the overall return on investment, calculated against the baseline retention for a large healthcare system
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Client Retention Impact Calculator

Calculate how much revenue Tenacity® can help you retain

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Our 3 Guiding Principles

There are three areas Tenacity® Inc. focuses on to assure your firm can retain and grow the clients you cannot afford to lose. It is our Clients for Life® client retention process.
We are confident that our proven Clients for Life® client retention process will result in increased revenue by protecting and growing those clients you worked so hard to acquire.

KEY CLIENT CONSULTANTS

The success of your organization is largely determined by the revenue and profit from your largest clients. For over 30 years, we have guided executives and managers from B2B service providers in improving commercial results from their key-accounts.

KEY CLIENTS BENCHMARK

The Key Clients Benchmark helps service providers improve their profitability and market share. We recommend an enhanced focus on the 20% of your accounts generating 80% of your profits. Specific insights into their alignment with your overall strategies, the status of your account management initiatives and an assessment of their risk of defection, could prove invaluable.

PROFITABLE GROWTH

When providing services under contract, nothing contributes more to profitable growth than a strong account management strategy and improving the sustainability of profit streams from current accounts. Tenacity provides structured processes to excel in these areas.

CLIENT RETENTION

Worldwide, Tenacity’s clients have proven they can establish the highest retention rates in their markets. Currently, the Clients for Life® client retention process protects over $23 billion in client contracts with some of the largest and most successful service providers in the world.

VALUE

The future of an organization depends on its ability to continuously provide Relevant Value to clients. The Clients for Life ® client retention process is a business process that maximizes your organizations capability to provide sustainable value for your clients.

The Science Behind the Calculations

Because data flows across various areas of your business, the calculator splits a business into three categories and twenty-three areas of focus to generate a data value statement.
Because data flows across various areas of your business, the calculator splits a business into three categories and twenty-three areas of focus to generate a data value statement.
Because data flows across various areas of your business, the calculator splits a business into three categories and twenty-three areas of focus to generate a data value statement.
CACULATE ROI

Calculate how much revenue Tenacity can help you retain

Slide your company data in the areas below and click “calculate” to see how much revenue Tenacity® can help you protect
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TESTIMONIALS

Division President“Sodexo USA”
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One of the risks for any company is that when things are going well and no one is complaining, it's too easy to allow yourself to get focused on something else. This type of client intervention refocuses us back on clients. That is the absolute best thing you can have happen in the marketplace… because they will help you sell new clients.
Joseph Vales“Cuppa Joe”
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This process has caught the attention of several major firms in the outsourcing industry. In this age, the idea of a process or system that results in clients who continue for years and years is captivating.
Lisa Galanti“Executive Vice President and Managing Director Fitzgerald & CO, an IPG company”
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We were Tenacity's first client. For over twenty-five years their processes have allowed us to gain insights into our client's expectations and perceptions that we wouldn't have gotten otherwise. We consider them an invaluable resource and intend to remain a client for life.
Phil Blair“Manpower”
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As an added note -- in my close to 30 years of business leadership, I have been involved with many customer retention initiatives. This is, without doubt, not only the best, but quite literally the only effective end to end approach I have ever seen.
Emdeon“E.V.P. & Chief Marketing Officer”
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The client retention process forms the bedrock of our account management process. It’s been a critical component in establishing a culture puts customers first and has resulted in the industry’s best customer retention rate.
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PROTECTING YOUR REVENUE & PROFIT

For 35+ Years

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