Last year, thousands of great companies lost good clients that accounted for billions of dollars in revenues. Many executives feel that client churn is a fact of life in the business world today. We know better ... it doesn't have to be.
Creating high client satisfaction and optimizing retention demands great account management. The Tenacity Center at KSU’s Coles College of Business is at the forefront of thought leadership and innovative executive education with its proven and proprietary “best-in-breed” account management process.
Now, for the first time, and for about the price of an airline ticket, this specialized training is available to account managers everywhere. Elements of Tenacity’s Clients for Life® client retention process have been adapted to an exciting and innovative online learning experience -- powered by “jubi®”.
Completion of the curriculum results in a “Digital Badge” in Account Management – a powerful new credentialing certification from KSU. Now account managers can learn, practice, then consistently apply best practices and a common language to effectively manage and keep the clients you’ve worked so hard to acquire.
So ... if you think a complimentary copy of "The Staggering Costs of Losing Clients" explaining the details of this new approach to world-class account management is just a click away ... it is.