Over 30 years of experience captured in two management books
Do you want to know what it takes to have you clients choose your organization time and time again? Then these books are for you. In a very accessible style you will read about the insights and lessons in key account management and client retention we learned together with our clients. You will recognize many things as ‘common sense put to practice’. And that is exactly why it works.
These books are written for managers in the managed service industry and other service providing companies that work with large contracts and where tenders and price competition are every day’s business.
More than 230,000 copies of these two books are sold over the world.