Over 30 years of experience captured in three groundbreaking books
Do you want to know what it takes to keep the clients you’ve worked so hard to get and establish sustainable profitable revenue? In a very accessible style you will read about the insights and lessons in key account management and client retention we have learned and taught to our clients. You will recognize many things as ‘common sense put to practice’. And that is exactly why it works.
These books are written for managers in the managed service industry and other companies that work with large service contracts where tenders and price competition are business as usual.
More than 230,000 copies of these books have been sold worldwide.