The Blog - Page 3 of 12 - Tenacity
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The Blog

The Dreaded Question  Most of us can think of a question – or perhaps several questions – we’d prefer never be asked of us.  That can be true in our client relationships too. Picture, if you will, an account we’ve served for years.  Like most clients, financial...

The Management Challenge (Please Note: Today’s blog is written by our associates – soon to be Partners – in the Netherlands.  Interestingly, they have created a burgeoning practice around account management and client retention without having a single in-country referral to rely on.  That’s particularly compelling...

Be A Hero While preparing for last week’s class at The Tenacity Center at Kennesaw State University, John and I had extensive preparatory conversations with the company’s EVP to ensure our teaching was tailored to their needs.  Interestingly, one of their biggest concerns was managing the...

A Big Week Only a few of us will remember when Ed Sullivan would open his television program proclaiming that tonight was a “really big show”.  As the video link illustrates, I actually thought he was saying a “really big shoe” until I was about 14...

Relax In teaching the Clients for Life® client retention process to operators and account managers, it’s important for us to acknowledge that their responsibilities can be difficult and their jobs stressful.  Of course, they already know that. One of the ways that we define stress for them...