Tenacity | The Blog
6
blog,paged,paged-3,ajax_fade,page_not_loaded,,qode-child-theme-ver-1.0.0,qode-theme-ver-16.9,qode-theme-bridge,disabled_footer_top,qode_header_in_grid,wpb-js-composer js-comp-ver-5.5.5,vc_responsive

The Blog

The Dreaded Question  Most of us can think of a question – or perhaps several questions – we’d prefer never be asked of us.  That can be true in our client relationships too. Picture, if you will, an account we’ve served for years.  Like most clients, financial...

Can You Match Their Enthusiasm? (We’re back – refreshed and ready to go after our short sabbatical. Thanks for being a subscriber to Tenacity’s blog and for being interested in what we do. Please feel encouraged to respond, comment, forward, recommend or otherwise engage with us...

The Management Challenge (Please Note: Today’s blog is written by our associates – soon to be Partners – in the Netherlands.  Interestingly, they have created a burgeoning practice around account management and client retention without having a single in-country referral to rely on.  That’s particularly compelling...

Be A Hero While preparing for last week’s class at The Tenacity Center at Kennesaw State University, John and I had extensive preparatory conversations with the company’s EVP to ensure our teaching was tailored to their needs.  Interestingly, one of their biggest concerns was managing the...

A Big Week Only a few of us will remember when Ed Sullivan would open his television program proclaiming that tonight was a “really big show”.  As the video link illustrates, I actually thought he was saying a “really big shoe” until I was about 14...

Relax – The Eyes Have It Last week we talked about the stress inherent in managing large complex clients in a highly competitive environment.  The more effective we are at dealing with stress and counteracting it, the better we’ll be in our business and the whole...

Relax In teaching the Clients for Life® client retention process to operators and account managers, it’s important for us to acknowledge that their responsibilities can be difficult and their jobs stressful.  Of course, they already know that. One of the ways that we define stress for them...