Tenacity | The Blog
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The Blog

Why Prioritize Expectations We know that clients judge us not on what we do, but on what we do relative to what they expect us to do. Understanding client expectations is really important. Yet, once we know what their expectations are, we still haven’t obtained all...

A Professional Pet Peeve Keep an eye out for advertising campaigns that promise to “exceed your expectations”.  The chances are that you’ll notice quite a few of them – from auto dealers to cosmetic surgeons to home remodelers to banks.  So here’s my question – and...

A Simple Model Happy New Year!  We’re back with our blog discussing relevant topics around large account management and client retention.  Our goal continues to be to publish weekly, but we’ll make sure that we have something worthwhile to say before we add to your inbox....

A Good & Noble Purpose These blogs have explored techniques and best practices around being a good listener, talker, writer and presenter.  These are all important skills and each contributes to high- level achievement in account management and client retention, particularly when applied to The Clients...

A Good Presenter Back in April of this year, we wrote blogs on being a good listener, a good talker and a good writer (http://clientretention.com/the-blog/page/2/).  Lately, John and I have been doing more speaking and presenting than ever, as an outcome of establishing The Tenacity Center...

A Meteoric Career Path Admittedly, we make some bold claims regarding the efficacy and benefits of the Clients for Life® Client Retention Process.  One of them most definitely is not that if you embrace and adopt the process, the CEO post will be in your immediate...

Whose Idea Was TARP Anyway? During the 2008 financial crisis, our government conceived TARP (Troubled Asset Relief Program) to purchase toxic assets from financial institutions as a means to find a way out of the subprime mortgage debacle.  Although the program was widely ridiculed at the...

The $64,000 Questions It is interesting how phrases take hold and become part of the culture.  The $64,000 Question was a popular show on CBS Radio dating back to 1950.  In modern language, the term is still used to describe a particularly difficult or pivotal question...

Relationship Observations - "Keep Calm and Carry On"  It’s interesting (to me at least) that when I have a set schedule when I’m expected to write this blog, I find myself becoming much more observant about things, people and events.  Oftentimes, these observations are ‘blog-worthy’.  (Should...