Tenacity | The Blog
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The Blog

Why a Trusted 3rd Party? “We see things not as they are… we see things as we are.” (Fran Lebowitz) Interviewing our client’s clients is one of the most valued services Tenacity provides. These assessments are FreshEyes® Reviews (existing clients) and PostMortem Auditssm (lost clients). We meet with...

Thanksgiving: News You Can Use This is a special Thanksgiving holiday post.  We’ll be back on our normal Monday schedule next week. While you know Tenacity for the commercial side of client retention and contract renewal, when we objectively state our true core competency it is this:...

3 Pillars – We’ll Jump Around Though  We believe that effective account management stands firmly on a balance of three essential pillars: 1) Understanding and Managing Client Expectations – Expectations are the key drivers of client satisfaction.  Ultimately, people make value judgments about products or services based...

  Can We Talk? When we set out to reposition Tenacity last year, we convened a small group of marketing and strategy experts to guide us through the transition.  As we’ve discussed in prior blog posts, we felt it was time to reach a broader audience through...