Together with Coles College of Business, we turned our knowledge and experience into an online Account Management training program. Coles College of Business is located at the Kennesaw State University and is the second largest business school in Georgia, USA with over 6000 students
The Account Management training program covers all parts of the process with the aim of understanding the principles behind the process, the workings of the instruments and how they are connected. But the program focusses on the account management part embedded in the processes:
- Expectations-based value creation
- Nurturing professional relationships
- Managing the technical aspects of the service and delivering innovation.
A common language and built in accountability are created allowing companies to dramatically increase both client satisfaction and retention.
Completion of the training program results in a “Digital Badge” in Account Management. A digital badge is a new micro-credential that validates learning accomplishments. The digital badge is displayed on an individual’s LinkedIn profile page, and other social media sites.
Interested executives can learn more about the learning program and the Digital Badge in Account Management by accessing our white paper.