One thing that has become clear in our over 30 years experience, is that the current results are always the consequence of management’s vision, strategy and execution. We welcome the opportunity to create a dialogue with senior management to ensure these elements are leading to maximum, sustainable profitability.
Challenge yourself and your senior managers on your vision on client retention and client profitability. Why do we have the issues we have? What are the real sources of client defection as opposed to client retention? How can we effectively influence the profitability of our client contracts?
The purpose of a management challenge by Tenacity is to develop a collective vision on client retention and profitability among your management team. We seek a vision that unites the team and gives energy to needed changes.
This inspiring workshop is thought provoking and will be thoroughly prepared and tailored to your organization. Your vision, real-life examples and relevant issues will be explored and analyzed. Tenacity will share insights from leading managed service companies and their successes in improving retention and profitability.