FreshEyes® Reviews
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FreshEyes® Reviews

We will Tell you what your Clients won’t

Do you know what your clients are truly thinking or is it filtered through multiple layers of internal and external points of view and perspective.

The FreshEyes® Review is more than just another survey. It is extremely different and far more insight than a host of written responses or ratings. In fact we have found simply, client satisfaction does equal client retention.

What is a FreshEyes Review?

Our FreshEyes® Review process is an in-depth 3rd party analysis deep dive into your business. We focus on those individuals that are critical to your continued success.

The FreshEyes® Review is a series of one on one in-person interviews at your client’s location conducted by a Tenacity consultant who understand your industry and can tailor the conversation to gain the insight you need.

Which clients should we do FreshEyes Reviews with?

If you’re like most of the firms we work with, 20% of your clients account for about 80% of your gross income. They’re the ones you simply can’t afford to lose. We recommend a FreshEyes Review every two years, at a minimum, or sooner if people or conditions change significantly.

Whom do you interview?

Key decision-makers, who have the ability to hire you, fire you or influence those who do. (This is called The Web of Influence®)

What do you talk about?

We use proven open-ended questions to explore: 1) key expectations and performance, 2) relationship quality and depth, and 3) technical performance and delivery of relevant innovation. We actively listen, and adeptly probe, to peel back actionable information. The interviews are digitally recorded (with permission) and transcribed to ensure accuracy, completeness and corroboration.

How will my client perceive this?

Very positively. Our experience has been that they feel flattered in knowing you’ve invested seriously in the relationship. Tenacity’s consultants leave them confident that their viewpoints have been heard and valued in a professional interchange. Each Tenacity consultant has a track record of successful experience in the specific industry or profession they specialize in.

What do I receive as output?

Tenacity’s consultant will call or message you within 2 hours of the final interview to provide a verbal briefing with the headlines of the meetings. A written report detailing the consultant’s impressions and direct excerpts from the dialogue will be submitted within 10 business days.

How do we follow-up?

Tenacity recommends a specific approach tailored to address unmet needs and opportunities and to enrich and sustain key relationships. We are available to lead you through