John and Steve published their first book, “What Your Clients Won’t Tell You and Your Managers Don’t Know” in 1995. Their second book, “Why Good Clients Fire Great Companies” was published in 2001. The keynotes, that John and Steve deliver, bring to life the client loyalty and key account management principles and methodologies introduced in these highly acclaimed books. They use compelling multimedia and audience participation opportunities to capture interest, entertain, teach and motivate.
Key takeaways from their keynote “Client Retention In A Low-Bid World” include:
Audiences consistently give their highest ratings to John and Steve and their feedback confirms that they particularly value the practical applications of the Clients for Life® client retention process.
“Steve, you were fabulous… You did a fantastic job of engaging the audience, making them laugh and really driving home some points we needed to hear… You are on the very top of my recommendation list.”