What Gets Measured Gets Done The theory of Occam’s Razor tells us the simplest solutions are often the best. In our many years of teaching the Clients for Life® Client Retention Process, and managing its implementation, the truism “What Gets Measured Gets Done” has been a...
The Excalibur Awards Last Friday I had the pleasure of attending “The Excalibur Awards”, along with a number of my colleagues from Kennesaw State University. The awards are presented by the Technology Association of Georgia (TAG), to recognize tech-enabled organizations that have developed innovative solutions to...
Wonderful Pedagogy In My Cohort I must confess that, as an Executive in Residence at The Coles College of Business, I am coming to really enjoy academia. Perhaps because it reminds me so much of home – where I get to be around a lot of...
Jailbreak IT (In Your Pocket – Or Purse) Steven Covey, in his watershed book, “The Seven Habits of Highly Effective People” famously called out: “Begin with the end in mind.” In keeping with that theme, here’s a picture of an endgame - if you are a...
Adventures in Learning It has been quite some time between blogs. Fortunately, we’ve been using the time productively – playing video games. OK, not exactly. We have actually been immersed in embracing a whole new process of learning built around the concept of “gameification”. This is a...
A Good (No – Make That Great) Account Manager (This blog was written by Tenacity Principal Randy Salisbury. Randy, like four of our other Principals, first experienced the Clients for Life® client retention process as a Tenacity client. Coming from the account management side of the...
Common Threads & Common Threats (In constructing the “Last Book”, I’ve realized that there are several important topics yet to be covered in the previous 200-plus blog posts. Accordingly, there are a few more weekly missives headed your way before the book’s completed assembly. This is...
50 / 30 / 20 Tenacity believes in the principle that 100% client retention is possible and should be the goal of every client we work with. Over our 30 years in business, Tenacity itself has achieved that goal – having never lost a client for...
Clients Worth Keeping In our last blog, we asked for your ideas on a possible title and organization of Tenacity’s last and final book. We received some excellent and helpful ideas, all of which we appreciate. None were more on point than that offered by Dr....
The Last Book The well is nearly dry. Over the course of the last 30 months or so, we’ve written 215 blogs (on an almost weekly basis) covering the full range of intellectual property embedded in the Clients for Life® client retention process. Collectively, the blogs...