29 Oct A Meteoric Career Path
A Meteoric Career Path
Admittedly, we make some bold claims regarding the efficacy and benefits of the Clients for Life® Client Retention Process. One of them most definitely is not that if you embrace and adopt the process, the CEO post will be in your immediate future.
We do know and interact with a great many CEO’s though. Implementing Clients for Life requires a significant investment, both in time and money. The process is also cultural; it changes the “way we do things around here”. Its’ impact on an organization is wide-ranging, from sales to operations and from client service to human resources. If the CEO is not on board and willing to act as our Executive Sponsor, we don’t go forward. In fact, for Tenacity, it’s a Right Clients / Right Terms® criterion.
The latest testimonial on our website is from Kirk Reid who attributes the adoption of Clients for Life as playing a role in his career path to CEO. The short video is available at http://www.clientretention.com/the-results. Of course, we know there was a lot more to it and other “best practices” that found their way into Kirk’s management skill set. But it does speak volumes about openness to change, strategic insight and a deep commitment to core principles and values. After all, a formal process proven to help keep the clients you’ve worked so hard to get (and learn from those you might still lose) can hardly be argued with.
On November 6th, Tenacity (John and Steve) will be speaking at the Cobb Galleria Center as The Atlanta Forum for Professional Selling sponsors “Gaining Customers and Loyalty”. As you would expect, we’ll speak on the loyalty part. Registration is available at http://coles.kennesaw.edu/afps.
For $79 registration fee, we can’t promise a ticket to the CEO’s chair. But then again, one never knows.
John & Steve