19 Jun A Big Week
A Big Week
Only a few of us will remember when Ed Sullivan would open his television program proclaiming that tonight was a “really big show”. As the video link illustrates, I actually thought he was saying a “really big shoe” until I was about 14 years old. (Link to: http://www.youtube.com/watch?v=xnNM-vZoaHw) Of course, my childhood friend Louis also though that when Neil Diamond was singing; “She’s got the way to move me Sherry” that he was really saying, “She’s got the western movement Sheriff”. I still break out laughing whenever I hear that song.
This week was a really big week for Tenacity since we were pleased to host our first Attitude & Action® class at The Tenacity Center for Account Management and Client Retention at The Coles College of Business at Kennesaw State University.
John and I spent two days working with 24 senior leaders of a Florida based company. At their request, we focused on strategically selected elements of The Clients for Life® Client Retention Process. Specifically, the customized curriculum concentrated on Right Clients Right Terms®, Understanding and Managing Client Expectations, Nurturing Professional Relationships and the implications of Revelation X™. The sessions featured active dialogue, small group participation and challenging practicums. The environment for learning was magnificent and we believe (but more importantly they believe) that the session was a resounding success.
Essentially, we were able to deliver on the Tenacity Center’s value proposition, i.e. “Give us your key client facing executives for two days. We’ll design an experience for them based on proven best practices in account management and client retention such that, through the acquisition of new skills and tools, they’ll be significantly better equipped to succeed and flourish when they return to their work Monday morning.” The tuition is reasonable too.
“Client retention demands a formal process. If you leave client retention to chance, the chances are you’ll lose the clients you’ve worked so hard to get.” The starting point is equipping the organization with the very best account management tools you can find – and more importantly, that you can access. Now they’re available – right here in Kennesaw. (http://clientretention.com/the-center/)
Steve & John