2014 April
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April 2014

A Good Writer We’ve listened well to our client. (2 weeks ago).  We’ve responded appropriately to what we’ve heard. (Last week’s blog.)  We’re effective operators and therefore skilled at deploying our resources and expertise to solve the client’s problems and exceed their prioritized corporate expectations (by...

A Good Talker Listening comes first (see last week’s blog).  But listening will only take us so far.  There comes a time when we have to take what we’ve heard, what we’ve learned and what we know, then combine them with what we need to get...

A Good Listener What a great compliment – “You’re a good listener.”  If and when you hear it said, you can be sure that the other party to the conversation has felt valued and cared for.  Frankly, I don’t hear (or deserve) that compliment enough –...

Just The Facts Ma’am I miss Detective Sergeant Joe Friday and Dragnet.  It harkens back to a simpler time of moral clarity when truth wasn’t quite so relative.  “Just the facts Ma’am.”  Here’s the opening to the show for a short 60 seconds of nostalgia: http://www.youtube.com/watch?v=mdyvqFN6bCU On...

Money Flows to Value  (Today’s blog has been written by our colleagues in the Netherlands Marco & Martjin.  Interestingly, they have had to think strategically about conceptually “selling” the Clients for Life® client retention process from a standing start in their country.  We’ve never had to...