2014 February
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February 2014

Back to School The Tenacity Center for Account Management and Client Retention at The Michael J. Coles College of Business at Kennesaw State University (try fitting that on a business card) is open for business. By the way, John and I have completed a new video...

Changing Times – Big News  Announcing “The Tenacity® Center for Account Management and Client Retention” at The Coles College of Business, Kennesaw State University Tens of thousands – but after all, what’s in a number?  Well, that’s our estimate of the number of managers and executives around...

Outsourcing’s Value One of the ‘rich’ domestic discussions my wife and I have, from time to time, involves the saying we’ve all heard: “Perception is reality.” She forcefully responds, just about every single time she hears this – usually insisting, “No, reality is reality!” Of course...