2014
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November 2014

A Good & Noble Purpose These blogs have explored techniques and best practices around being a good listener, talker, writer and presenter.  These are all important skills and each contributes to high- level achievement in account management and client retention, particularly when applied to The Clients...

A Good Presenter Back in April of this year, we wrote blogs on being a good listener, a good talker and a good writer (http://clientretention.com/the-blog/page/2/).  Lately, John and I have been doing more speaking and presenting than ever, as an outcome of establishing The Tenacity Center...

A Meteoric Career Path Admittedly, we make some bold claims regarding the efficacy and benefits of the Clients for Life® Client Retention Process.  One of them most definitely is not that if you embrace and adopt the process, the CEO post will be in your immediate...

Whose Idea Was TARP Anyway? During the 2008 financial crisis, our government conceived TARP (Troubled Asset Relief Program) to purchase toxic assets from financial institutions as a means to find a way out of the subprime mortgage debacle.  Although the program was widely ridiculed at the...

The $64,000 Questions It is interesting how phrases take hold and become part of the culture.  The $64,000 Question was a popular show on CBS Radio dating back to 1950.  In modern language, the term is still used to describe a particularly difficult or pivotal question...

Relationship Observations - "Keep Calm and Carry On"  It’s interesting (to me at least) that when I have a set schedule when I’m expected to write this blog, I find myself becoming much more observant about things, people and events.  Oftentimes, these observations are ‘blog-worthy’.  (Should...

The Dreaded Question  Most of us can think of a question – or perhaps several questions – we’d prefer never be asked of us.  That can be true in our client relationships too. Picture, if you will, an account we’ve served for years.  Like most clients, financial...