We know better – it doesn’t. You do too, really. Most companies have been surprised to lose clients that seemed to be satisfied and we all know, that we still have clients that seem impossible to please. The numbers don’t correlate – they never have.
Sure, high a level of client satisfaction is never a bad thing, unless it lulls you into a sense of complacency that a formal and disciplined process of account management is somehow less important. Big mistake.
Tenacity’s clients have improved their ability to retain clients by an average of fifteen points and have take millions of dollars straight to the bottom line by NOT buying into “the management theories everyone know to be true.”
We’ve spent the last 27 years debunking the management myths that just don’t work in a managed services environment and replacing them with a “best in class” process that does – every time. Right now, the Clients for Life® client retention process is protecting just under $20 billion worth of contracts for some of the largest and most successful service management companies in the world.
“If You Think” – the Clients for Life® client retention process might work for your organization – believe us – It Will!